These terms explain the conditions that apply when you make an enquiry, request a quotation, book a safari or use travel services provided by Willy Travel and Tours Limited.
By making a booking, confirming a travel arrangement or using our services, you agree to these Terms of Service together with any specific conditions stated in your quotation, itinerary, invoice or booking confirmation.
Where a particular booking has additional or different terms, the conditions stated in the confirmed quotation or booking documentation will apply to that booking.
A travel enquiry or quotation does not automatically create a confirmed booking. Your reservation becomes confirmed once the required booking conditions have been met and confirmation has been issued by Willy Travel and Tours Limited.
Availability of accommodation, transport, activities and other travel services may change before confirmation.
Prices are based on the itinerary, services, travel dates, number of travellers and other requirements agreed at the time the quotation is prepared.
Unless stated otherwise, quotations may be subject to change before booking confirmation where supplier rates, government fees, taxes, exchange rates or availability change.
Payment requirements, including any deposit and final balance, will be communicated in your quotation, invoice or booking confirmation.
Travellers are responsible for ensuring that payments are completed within the stated timelines. A booking may not be secured where required payments are not received on time.
Cancellation conditions vary depending on the services, accommodation, activities and third-party suppliers included in your booking.
Any applicable cancellation charges or refund conditions will be explained in your quotation or booking confirmation. Some services may be non-refundable once reserved or paid for.
If you wish to change your travel dates, itinerary, accommodation or other confirmed arrangements, please contact us as early as possible.
Changes are subject to availability and may result in additional charges imposed by hotels, transport providers, activity operators or other suppliers.
Travel arrangements may occasionally need to be adjusted due to weather, road conditions, park regulations, availability, safety considerations or circumstances outside our reasonable control.
Where necessary, we may make reasonable changes while attempting to provide an alternative of a similar standard where possible.
Travellers are responsible for ensuring they have valid passports, visas, permits, vaccination certificates and any other documents required for their destination.
Requirements can change, and travellers should verify the latest entry and travel requirements before departure.
Travellers should ensure they are medically fit for the activities included in their itinerary and inform us about any relevant mobility, dietary or accessibility requirements that may affect travel arrangements.
Travellers should seek appropriate professional medical advice concerning vaccinations, medication and health precautions before travelling.
We strongly recommend suitable travel insurance covering medical emergencies, trip cancellation, travel disruption, loss of belongings and other unexpected circumstances.
Travellers are responsible for understanding the conditions and exclusions of their chosen insurance policy.
Some elements of your journey may be provided by independent hotels, airlines, transport operators, guides, parks, activity providers or other third-party suppliers.
Their own operating conditions may apply to the services they provide.
Travellers are expected to follow reasonable instructions from guides, drivers, accommodation providers and relevant authorities, particularly where health, safety, wildlife or local regulations are concerned.
Travellers are also responsible for respecting local laws, customs, communities, wildlife and the environment.
Willy Travel and Tours Limited cannot guarantee that every element of a journey will proceed exactly as planned where circumstances arise beyond our reasonable control.
These circumstances may include severe weather, natural disasters, government restrictions, border closures, civil disruption, transport interruptions, health emergencies or similar events.
Wildlife exists in natural environments and sightings cannot be guaranteed. Routes, game-drive times and activities may also be adjusted based on conditions within parks and conservation areas.
Our guides and partners will always aim to provide the best possible experience while prioritising safety and responsible tourism.
Travellers are responsible for protecting their passports, money, electronics, luggage and other personal belongings throughout the journey.
We recommend taking appropriate precautions and using secure storage facilities where available.
We aim to keep information on our website accurate and up to date. However, itineraries, accommodation, prices, photographs, descriptions and availability may change.
Final booking details will be those contained in your confirmed itinerary, quotation or other official booking documentation.
Information provided when making an enquiry or booking may be used to organise and manage your travel arrangements and to communicate with you regarding your trip.
Where necessary to provide booked services, relevant traveller information may be shared with accommodation providers, transport operators or other suppliers involved in your journey.
By confirming a booking with Willy Travel and Tours Limited, you acknowledge that you have read and accepted these Terms of Service together with the specific conditions provided for your booking.
Contact Willy Travel and Tours Limited if you need clarification about your booking conditions or travel arrangements.
Willy Travel and Tours Limited
Pal Africa Art Space Near K. Hotel
Hill Road, Plot 20
