This Privacy Policy explains how Willy Travel and Tours Limited collects, uses, stores and protects information when you visit our website, contact us or book travel services with us.
Willy Travel and Tours Limited respects your privacy and is committed to handling personal information responsibly. We collect only the information reasonably necessary to respond to enquiries, prepare travel arrangements, process bookings and provide our services.
By using our website or providing your information to us, you acknowledge the practices described in this Privacy Policy.
When you contact us, request a quotation or make a booking, we may collect information such as your name, telephone number, email address, travel dates, destination preferences, number of travellers and other details required to organise your trip.
Where necessary for travel arrangements, we may also request passport details, nationality, dietary requirements, emergency contact information or other information required by service providers.
Information may be collected when you complete a form on our website, contact us by telephone or WhatsApp, send us an email, request a safari quotation or communicate with our team.
We may also receive information from another traveller or group organiser making arrangements on your behalf.
We use personal information to respond to enquiries, prepare quotations, confirm bookings, create itineraries and communicate important information about your journey.
Information may also be used for customer support, payment administration, service improvement, record keeping and meeting applicable legal or regulatory requirements.
Some travel arrangements require us to provide relevant traveller information to hotels, lodges, airlines, transport operators, guides, activity providers or other organisations involved in delivering your trip.
We only aim to share information that is reasonably necessary for the requested travel service.
When you make a payment, certain information may be processed by banks, mobile money providers, payment processors or other financial service providers involved in completing the transaction.
We do not intentionally request sensitive payment credentials such as your banking password or mobile money PIN.
If you contact us through WhatsApp, telephone, email or another communication platform, information you provide through that service may also be processed according to the privacy practices of the relevant platform provider.
We may retain business communications where reasonably necessary to manage your enquiry or booking.
Our website may use cookies or similar technologies to support website functionality, remember preferences and understand how visitors interact with the website.
Your browser may allow you to block or remove cookies. Disabling certain cookies may affect some website functionality.
We may use website analytics or similar tools to understand general website traffic, visitor interactions and website performance.
This information helps us improve our website, content and customer experience.
We do not sell your personal information.
Information may be shared with trusted service providers where necessary to organise your trip, provide requested services, process payments, operate our website or comply with lawful requirements.
Your travel arrangements may involve independent accommodation providers, airlines, transport companies, guides, park authorities, payment providers and other third parties.
These organisations may process information according to their own privacy policies and legal responsibilities.
We take reasonable administrative and technical measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.
However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including managing bookings, maintaining business records and complying with applicable legal obligations.
Information that is no longer reasonably required may be deleted or securely disposed of where appropriate.
Subject to applicable law, you may contact us to request access to personal information we hold about you or ask us to correct inaccurate information.
You may also request deletion or restriction of certain personal information where applicable and where we are not legally required to retain it.
Where permitted, we may occasionally send information about travel offers, destinations or services that may be relevant to you.
You may ask us to stop sending promotional communications at any time by contacting us.
Our website may contain links to websites operated by third parties. We are not responsible for the privacy practices, security or content of websites that we do not operate.
We recommend reviewing the privacy policy of any third-party website you visit.
Where travel arrangements include children, information may be provided by a parent, guardian or responsible group organiser where necessary to arrange the child's travel.
We do not intentionally collect more information about children than is reasonably necessary for the relevant travel arrangements.
We may update this Privacy Policy from time to time to reflect changes in our services, website practices or applicable requirements.
The latest version will be published on this page together with its updated date.
By voluntarily providing personal information when requesting travel services, you authorise us to use that information where reasonably necessary to respond to your request and arrange the services you have requested.
You can contact us if you have questions or concerns about how your information is handled.
Contact our team if you would like to ask a question, correct information you have provided or make a privacy-related request.
For questions about this Privacy Policy or how we handle your information, contact our team.
Willy Travel and Tours Limited
Pal Africa Art Space Near K. Hotel
Hill Road, Plot 20
